Sheraton Centre Toronto Hotel, Toronto - Reviews, Room Options & Prices 2025

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About the Hotel

123 Queen Street West, Toronto, Canada, M5H 2M9

“The hotel's location made exploring downtown Toronto effortless and enjoyable.”view full review

The 4-star Sheraton Centre Toronto Hotel in the Financial District features landscaped gardens with a 2-story waterfall and a renovated 43rd floor Club Lounge offering skyline views, complimentary breakfast and all-day refreshments.

Refined Room Amenities

The Sheraton's rooms feature marble bathrooms, mahogany work desks, and city views. Premium rooms provide access to the Club Lounge with complimentary hot breakfast and evening hors d'oeuvres.

Diverse Dining Options

BnB restaurant serves hamburgers, pasta, local beers and wines. Dual Citizen offers grab-and-go breakfast items, while the mixology bar presents Toronto-inspired small bites.

Pool and Meeting Space

The indoor/outdoor heated pool overlooks cascading waterfalls and lush gardens. Meeting facilities span 130000 square feet across 60 venues.

Central Downtown Location

Sheraton Centre Toronto Hotel connects to the PATH underground shopping system. The property stands 0.5 miles from Toronto City Hall, 0.5 miles from Eaton Centre, and 0.5 miles from Hockey Hall of Fame.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King

Max:

3 persons

34 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Suite 1 King

Max:

3 persons

46 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Deluxe Suite 1 King

Max:

4 persons

46 m²

Bed options:

1 King-size bed

City view

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Toronto300 m

Airports

Billy Bishop Toronto City (YTZ) 3.5 km

Pearson (YYZ) 29.1 km

Train

Toronto Union Station800 m

Underground

Osgoode Subway200 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Modern Comfort

“I really appreciated the room features at the Sheraton Centre. The full bottles of shampoo, conditioner, and body wash were a refreshing change from the usual tiny bottles you find in hotels, allowing me to enjoy a more luxurious bathing experience. The makeup mirror that you could pull towards you was also a nice touch, making getting ready much easier.” view full review

Charming Pool Area

“The indoor-outdoor pool was a favorite spot for my family. It was perfect for spending time together, and I loved that there was a separate lounge area for those who wanted to soak up the sun without the noise of splashing swimmers. It made for a very relaxing day, and we truly enjoyed the ambiance.” view full review

Kids' Paradise

“My children had an absolute blast at the pool! They loved swimming back and forth between the indoor and outdoor sections. It was a great way to give them the fun they needed while keeping us parents relaxed. The setup was ideal for families and offered a safe space for the kids to play.” view full review

Excellent Club Lounge

“I upgraded to the club level, and it was worth every penny. The club lounge offered a variety of evening appetizers that were delicious and plentiful. The space was well-kept, and the views were fantastic, making it a lovely spot to unwind after a busy day.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Cycling

Services

Room service
Housekeeping
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu
Kids club

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Rooftop pool
Heated swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Sauna

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

123 Queen Street West, Toronto, Canada, M5H 2M9

Map view

123 Queen Street West, Toronto, Canada, M5H 2M9

City landmarks

Landmark

CN Tower

1.4 km

Aquarium

Ripley's Aquarium of Canada

1.4 km

Market

St. Lawrence Market

1.4 km

Museum

Royal Ontario Museum

2.0 km

Baseball Stadium

Rogers Centre

1.5 km

Stadium

Hockey Hall of Fame

960 m

Gallery

Art Gallery of Ontario

1.1 km

Landmark

Harbourfront Centre

1.6 km

Landmark

Pro sports game

1.2 km

Landmark

Distillery historic district

2.1 km

Square

Yonge-Dundas Square

750 m

Stadium

Scotiabank Arena

1.2 km

Public Building

Ontario Legislative Building

720 m

Landmark

Fort York National Historic Site

2.1 km

Park

Allan Gardens

1.9 km

Museum

Mac Kenzie House Historic

840 m

Museum

Bata Shoe Museum

2.2 km

Landmark

The AGO, Art Gallery of Ontario

1.0 km

Mall

Brookfield Place

680 m

Museum

The Grange

1.0 km

Church

St Michael's Cathedral Basilica

820 m

Nearby

Shopping Area

CF Toronto Eaton Centre

450 m

Square

Nathan Phillips Square

220 m

Public Building

Toronto City Hall

100 m

Public Building

Osgoode Hall

120 m

Monument

Campbell House Museum

250 m

60 Queen St W

Old City Hall

270 m

Museum

Textile Museum of Canada

500 m

Church

Church of the Holy Trinity

550 m

100 Queen St W

South African War Memorial

230 m

Restaurants

The Keg

230 m

165 York St

Osgoode Hall Restaurant

120 m

Osgoode Hall 130 Queen St W

Quinn's Steakhouse

250 m

96 Richmond St W Sheraton Centre

BnB

220 m

123 Queen Street West Sheraton Centre Hotel

Tachi

230 m

111 Richmond St W Assembly Chef's Hall

Little Khao

230 m

111 Richmond St W Assembly Chef's Hall

Little DaiLo

280 m

111 Richmond St W Unit 10

Trader's

220 m

100-123 Queen St W

Rosalinda Restaurant

170 m

133 Richmond St W

Short & Sweet Bakeshop

230 m

111 Richmond St W

Reviews and Ratings

Feedback from previous guests about their experience.

58%

enjoyed the hotel and would happily stay again

5.8/10

Guest rating

Rooms

8.6

Location

9.8

Service

9.0

Dining

6.4

4.5/5 based on 2506 reviews

#41 of 142 hotels in Toronto based on Tripadvisor

Robert

United States, February 2025

6.6/10

My stay at the Sheraton Centre Toronto Hotel was wonderful overall. The check-in process was friendly and smooth, and the rooms were clean and spacious, though I found the decor a bit dated. On the downside, it felt a bit crowded during my stay due to a convention, but the central location made up for it with easy access to attractions. I'd definitely recommend this hotel for its perfect location and great staff.

Rooms

10.0

I stayed in the Richmond tower, and while it seemed a bit older, my room was well-appointed and very clean. The view of the courtyard was lovely, and the bed was unbelievably comfortable, making it hard to leave!

Service

10.0

Every staff member I encountered was friendly and helpful, from check-in to check-out. They truly made me feel valued as a guest, addressing my needs promptly.

Location

10.0

The hotel's location is incredibly central, making it easy to walk to popular spots like the Eaton Centre and other downtown attractions. I hardly used any transportation during my stay.

Dining

5.0

While I enjoyed the breakfast buffet, I thought the pricing was a bit high. The food quality needed improvement, especially for room service, which was not as appetizing as I'd hoped.

Facilities

8.0

The hotel offers great facilities like a nice pool area and the newly renovated Club Lounge, which I appreciated. However, the remodeling of the lobby could use more cozy seating areas for relaxation.

Brandon

United States, December 2024

5.2/10

I had a mixed experience at the Sheraton Centre Toronto Hotel. The location is fantastic, making it easy to explore downtown Toronto, and the service was really good. However, some amenities were closed due to renovations, which significantly affected my stay. Overall, while there were positives, I think it's essential to wait until the renovations are complete before fully enjoying what the hotel offers.

Rooms

8.0

I appreciated the upgrade to a higher floor with a great view, but I did encounter some noise issues from the ceiling. The rooms themselves were clean and well appointed, though they felt a bit dated.

Service

7.0

The service was a highlight of my stay. The front desk staff were friendly and accommodating. However, I experienced some rudeness from a staff member in the breakfast lounge, which was disappointing.

Location

10.0

The location is perfect for exploring the city. I was within walking distance of numerous attractions, which made my trip even better.

Dining

5.0

I found the breakfast offerings to be quite basic and not as good as in previous visits. The eggs and sausage were not appealing, and the lounge didn't meet my expectations this time.

Facilities

5.0

Unfortunately, many facilities were closed due to ongoing renovations, including the restaurant and pool. This left the hotel feeling a bit lacking in amenities, especially given the rates charged.

United States, November 2024

5.4/10

I had a wonderful stay at the Sheraton Centre Toronto Hotel, where the fantastic location made it easy to explore the city. The spacious and modern room had amazing views from the 28th floor. However, the cleaning crew could have been more attentive to detail during my visit.

Rooms

10.0

My room was spacious and had modern furniture. I loved the gigantic TV and the very nice view from the 28th floor.

Service

10.0

The staff were friendly and helpful, always willing to assist. I appreciated their attention when I mentioned my room preferences.

Location

10.0

The hotel's location is perfect, close to major attractions like the Roger Center and various great restaurants.

Dining

8.0

While breakfast options were decent and varied, I found the dining area to be a bit cramped during peak times.

Facilities

8.0

The hotel features a year-round indoor/outdoor pool and a great fitness center, though the vending machine selections could be improved.

Frank

United States, November 2024

6.8/10

I had a pretty solid stay at the Sheraton Centre Toronto Hotel. The check-in experience was welcoming, and the staff, especially Koren, really made me feel special. The amenities, like the unique pool and the Club Lounge, were fantastic, although I did feel the room decor could use a little updating. Overall, it was a great value for such a central location and I'd consider returning.

Rooms

7.0

The rooms were clean and spacious, though decor felt a bit dated. I appreciated the comfortable bedding and generous bathroom. My view was not what I booked, which was a letdown.

Service

8.0

Staff was friendly and welcoming, especially at check-in and the pool area. However, I noticed some unhappiness among lounge staff, which impacted the service quality there.

Location

9.0

The hotel's location is excellent, right in the heart of downtown and within walking distance of major attractions. It was super convenient for exploring the area and grabbing meals.

Dining

7.0

Dining options included a nice buffet with tasty offerings. However, I found the prices for cocktails and other menu items to be quite steep.

Facilities

9.0

The amenities were fantastic; the pool was a highlight, offering a unique experience swimming amid the skyline. The gym was bright and well-equipped, too.

Dana

United States, October 2024

5.0/10

I had a great stay at Sheraton Centre Toronto Hotel, enjoying its convenient downtown location and amenities like the pool. While my room was clean and offered a beautiful view of the CN Tower, I did find the decor a bit dated. Overall, the friendly staff and easy check-in made for a pleasant experience.

Rooms

8.0

My room was comfortable, albeit a bit small and the decor felt a touch old-fashioned. I appreciated the cleanliness and the fantastic view we had from the 24th floor.

Service

10.0

The service was excellent, especially from Tinman at check-in. The staff was friendly and always willing to help, making me feel very welcomed during my stay.

Location

10.0

The hotel's location is excellent for exploring downtown Toronto on foot, with great access to shopping and dining right nearby, including Nathan Phillips Square.

Dining

7.0

Dining options were decent, though I felt there could be more smaller portions available for solo travelers. The food was good overall, but I wished the cafe had stayed open later.

Facilities

8.0

Facilities included a clean pool and sauna, although I did find the pool water a bit cold on the first day. Room service and other hotel amenities met my needs well.